Effective Date: 5th December 2024
Thank you for choosing BrandMBA. We are committed to providing high-quality education and services to our customers. This Refund Policy outlines the conditions under which we may issue a refund for any courses, services, or products purchased through our website [https://mosesbarthur.com/] (“the Site”).
1. Eligibility for Refunds
Refund eligibility depends on the type of product or service purchased. Below are the general guidelines for refunds:
a. Courses or Educational Services
- If you are enrolled in a course or program offered by BrandMBA, you may request a refund within [Insert time frame, e.g., 14 days] from the date of purchase, provided that you have not completed more than [Insert percentage, e.g., 50%] of the course or program content.
- After the refund period has passed or once you have accessed or completed more than [Insert percentage, e.g., 50%] of the course content, no refunds will be issued.
b. Digital Products (E-books, Templates, etc.)
- All digital products purchased from the Site are non-refundable once downloaded or accessed. If you encounter any issues with the digital product, please contact us, and we will work to resolve the issue as quickly as possible.
c. Subscription or Membership Services
- For subscription-based or membership services, you may request a refund for the current billing cycle within [Insert time frame, e.g., 7 days] from the date of the initial subscription or the most recent renewal. After this period, no refunds will be issued for recurring subscription charges.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [Insert support email address] within the eligible refund period.
- Provide your order or purchase details, including your name, email address, and the date of purchase.
- Explain the reason for your refund request. We may ask for additional information to process your request.
3. Processing of Refunds
- Once we receive your refund request, we will review it and notify you of the decision within [Insert time frame, e.g., 5-7 business days].
- If your refund is approved, it will be processed to the original payment method. Please note that depending on your payment provider, it may take [Insert time frame, e.g., 5-10 business days] for the refund to appear on your account.
4. Non-Refundable Items
The following items are non-refundable:
- Products or services purchased outside of the refund window.
- Digital downloads that have been accessed or downloaded.
- Subscription or membership fees for the current billing period, once the refund period has passed.
- Any courses or services where you have completed more than [Insert percentage, e.g., 50%] of the content.
5. Exceptions
In certain cases, such as when a service or course is not delivered as promised, or there are technical issues with the course access, BrandMBA may, at its sole discretion, issue a refund outside of the standard refund period. Please contact us if you believe you are eligible for an exception.
6. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated date will be noted at the top of the policy. We encourage you to review this policy periodically to stay informed about our refund practices.
7. Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:
Brand MBA Email: info@mosesbarthur.com
Address: Nii Dwenho Street, East Legon, Accra – Ghana
Phone: +233 241 044 868
